So FedEx is tweaking and enhancing its parcel delivery services “in order to remain an attractive partner with those shippers,” Matthew Young, equity analyst at Morningstar Research Services, told CNN Business. Amazon and FedEx ended their relationship last year.Īcross the board, big and small retailers are expanding their e-commerce capabilities. Happy Returns currently works with more than 100 brands, including Revolve, Rothy’s, Everlane and Steve Madden. ![]() However, the retailer that sent the item needs to be a participating Happy Returns retailer for its shoppers to use this service. The returned item does not need to have been shipped by FedEx. Here’s how it works: Shoppers will start their returns on FedEx’s website or at and receive a QR code. Customers then bring the item - by itself without a box or receipt - and the QR code to a FedEx office for the return, Returns are usually approved on the spot and in most cases, refunds and exchanges are initiated immediately. Every state will have a participating FedEx The service will start in Los Angeles and expand nationwide by the end of October, the companies said in a press release. (FDX) locations across the United States, including 343 Walmart stores that have a FedEx The in-person return service will be available at more than 2,000 FedEx Refunds and exchanges will be initiated by the retailer at the time of drop off.įor example, a customer exchanging a pair of shoes will have the new order shipped by the retailer who sold the original pair when the returned pair is dropped off at a FedEx Office. Customers will be able to return products in person - without a box or label - for an immediate refund or exchange from participating retailers.Īt the FedEx hubs, returns are sorted by retailer, prepared for resale and shipped in bulk back to the retailer that sold them originally. The company is working with Happy Returns, an e-commerce return technology company. Soon, you may not need a label or a box when you’re trying to return something at FedEx.
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